Client Success Associate
Full Time • RAM SUPPLY CO
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets.
This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:30 am until 6:30 pm Monday through Friday. Occasional weekend work may be needed.
You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience, and is bi-lingual in Spanish
The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary. Future growth opportunities include transitioning to our sales team.
Responsibilities include, but are not limited to:
- Manage accounts receivable and the billing process
- Assists clients in placing text, phone, email, and online orders
- Assisting the office team with quotes, returns, pricing, and onboarding new clients
- Backs up members of the internal office team for vacations and sickness
- Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
- Assists Account Managers with their respective clients
- Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently
Salary: $22.00-$25.00 per hour, depending on relevant experience, and 50% company-paid health insurance following 60 days of employment.
Qualifications:
Qualifications:
- Proven work experience in an office environment
- Account Management experience with expertise in handling 20 or more accounts weekly
- Excellent communication skills with a customer service attitude
- Strong analytical and organizational skills
- High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong focus on the quality of work and the ability to self-check work for accuracy
- Adhere to deadlines all the while maintaining a high standard of professionalism and character
- Multi-lingual (Spanish) Must be proficient in speaking Spanish and English
Preferred Qualifications:
- Restaurant Management or restaurant experience
- Business-to-business sales experience
- Prior use of a CRM (Salesforce, HubSpot, or Sage)
- Multi-lingual (Spanish) Must be proficient in speaking Spanish and English
If interested in applying, please use this link , please copy and paste the below link into your browser to apply
https://ramsupplyco.bamboohr.com/careers/26
https://ramsupplyco.bamboohr.com/careers/26
Compensation: $22.00 - $25.00 per hour
Who We Are
Ram Supply Company, a business-to-business distributor, provides a comprehensive selection of: paper, restaurant, janitorial, industrial packaging and facility maintenance supplies to small business and Fortune 500 companies. We have been successfully serving the Baltimore/Washington metropolitan area for over three decades ensuring that we exceed every customer’s need. We are a second-generation, Family-Owned and Operated business founded by our current President’s father, Ted Manescu, in 1980, The business continues today operating under the guiding principle of offering quality customer satisfaction each and every time. For more than 30 years we have continued to work hard to build rapport and establish long-term business relationships with our customers and vendors. We take pride in offering our customer base competitive prices, friendly helpful service, and quick reliable on time delivery.
Our Mission
We are dedicated to being the best possible partner for both our clients and vendors. We strive to offer quality products and effective solutions with the intent of exceeding our clients’ expectations. We are committed to growing as a socially and environmentally responsible company by focusing our efforts on our people, profits and planet.
Vision
We desire to be known and recognized as the preferred “go to vendor” in the Mid Atlantic region for the food service, industrial packaging and MRO (maintenance, repair & operations.) We continue to commit to judiciously reviewing and balancing our goals and objectives to ensure we are always in the best possible alignment with our mission, vision and core values.
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